At The Asphalting Company, we are dedicated to providing high-quality asphalt repair and maintenance services to our valued customers. We take pride in our work and stand by the quality of our services. We understand that a well-maintained asphalt surface is essential for safety and aesthetics, and we are committed to ensuring your complete satisfaction.
We guarantee that the asphalt repair and maintenance services provided by The Asphalting Company will be of the highest quality and durability. If, within a specified period, your repaired or serviced asphalt surface exhibits any issues, we will return to address them promptly, at no additional cost to you.
1. Guarantee Period: Our guarantee period is 36 months from the date of the completion of the asphalt repair or maintenance service.
2. Covered Issues: This guarantee covers issues related to the quality of workmanship, materials used, and the performance of our repair and maintenance services. It includes but is not limited to issues such as cracking, sinking, or other noticeable defects directly related to the work performed by The Asphalting Company.
3. Exclusions: The guarantee does not cover issues resulting from natural disasters, accidents, third-party damage, neglect, or improper maintenance on the part of the customer.
If you believe your asphalt surface is experiencing issues covered by our guarantee, please follow these steps:
1. Contact us promptly at contact@theasphaltcompany.com.au to report the issue.
2. We will schedule an inspection to assess the problem and determine if it falls within the scope of our guarantee.
3. If the issue is covered by our guarantee, we will schedule a repair or maintenance service at no additional cost to you.
To maintain the validity of this guarantee, we request that customers:
1. Follow any recommended maintenance guidelines provided by The Asphalting Company.
2. Notify us of any issues promptly to prevent further damage.
3. Provide clear access to the site for inspection and repair.
The Asphalting Company reserves the right to make the final determination regarding the validity of any claims made under this guarantee policy.
We are confident in our ability to deliver top-notch asphalt repair and maintenance services, and this guarantee demonstrates our commitment to your satisfaction.
If you have any questions or need to report an issue covered by our guarantee, please don't hesitate to contact us.
